Subject: Trainer Candidate - Annapurna Singh
From: Annapurna Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Aug 2022 23:27:54 -0400

Tech Support
Test

Name

Annapurna
Singh

E-mail

[email-masked]

Phone Number

(91) 7665098560

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Bhagalpur

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Arden Telecom pvt ltd

Project
coordinator

Feb 2021

25000

Previous Employer 2

Arden Teleservices llp

Project
Lead

Sep 2017

15000

If Selected, how much
time do you need to join?

20 days

Please briefly describe your work experience specifically in
Quality?

Manage team and coordinator with the customer for
time on delivery...

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In one of my project there is some technical issue occur and
at that time my team faces lots of problem but still we are able to deliver that
project within given time provided by the customer... We faces this kind if
situation a lots of time...

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service reps will get the problem solved
eventually. Great customer service reps will get it solved immediately, doing
everything they can to remedy the problem at hand

What according to
you makes you a good candidate for this position?

My
previous job working as a Project coordinator provided me with the ideal
experience for this position. For four years, I developed many of the skills
required for this job, including answering phones and email, processing
payments, and entering data on multiple computer programs.

On a
scale of 1 - 5 please rate your fluency in spoken English

4