Subject: Trainer Candidate - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Aug 2022 18:46:53 -0400

Tech Support
Test

Name

Ankit
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8630948735

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

South Extension

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cogent E-services

Process trainer

16 aug

26000

Previous Employer 1

Renuka Inc.

Export
documentation executive

31 may

18000

Previous
Employer 2

If Selected, how much time do you need
to join?

4 days

Please briefly
describe your work experience specifically in Quality?

Conduct
new hire training classes and ensuring systematic Training Cycle.

Ability to prepare a learner profile.

Ability to adapt to individual learner needs. Conduct retraining, cross training
and up training classes.

Efficiency required for completion of all required forms and reports within the
time frame allocated.

Maintain and update all training material.

Should possess a complete knowledge and understanding of products and quality
guidelines for all clients programs.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

As I'have an passionate learner and observer, I'have observed
almost every aspect of quality. And I'have worked according to the parameters of
quality and as far as difficult situation is concerned about quality so I would
like to say that  team coordination is required  and they must already go
trough with all the parameters of quality and will work according to them. If
they have facing any issue they must consult with the quality manager and clear
the doubt or contradiction to improve the quality of process.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

According to me the good
costumer service is that which is just giving the resolutions of the problems of
costumer. But the great costumer service is that which is not only just giving
the resolutions but also make costumer to trust the brand and make them assure
that they will surely get the resolution of their issues and also make them that
much happy that they will rate the resolution highest .

What according to
you makes you a good candidate for this position?

According
to me I'm an good learner as well as a good observer and as a Quality Manager we
need to observe minute mistakes as well and ensure the work according the to
parameters and fulfill the requirements of clients. And I have believed in the
team work and lead them to ensure the quality needs to be 100%

On a
scale of 1 - 5 please rate your fluency in spoken English

4