Subject: Trainer Candidate - Prabhat Dwivedi
From: Prabhat Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Aug 2022 17:56:17 -0400

Tech Support
Test

Name

Prabhat
Dwivedi

E-mail

[email-masked]

Phone Number

(+91) 7985547689

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

New Ashok Nagar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Digz Placements LLP

Sr. Quality Analyst

5/09/2022

42666

Previous Employer 1

Dash Technologies

Quality
Analyst

26/02/2022

31264

Previous Employer 2

Aegis Global

Executive

07/05/2020

19567

If Selected, how much time do you need
to join?

7 days maximum

Please briefly
describe your work experience specifically in Quality?

As an
Quality Analyst, I've to perform the audits of the sales, marketing and profile
calls. Prepare reports to represent their over all quartile status.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation in your experience as
someone who is responsible to manage and bring improvements in quality of your
team

When I want to increase their target then I was doing ATA of
my member so that we will get the proper resolution.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good cx service reps will get the problem solved
eventually. Great cx service reps will get it solved immediatly.

The great service providers will find more new ways to making some personal
connection, Good cx services are differ.

What according to
you makes you a good candidate for this position?

I want to
utilize my sales skills with the Quality experience in a process so the revenue
of that process will going to increase.

On a scale of 1 - 5
please rate your fluency in spoken English

4