Subject: Trainer Candidate - Sumit Sharma
From: Sumit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Aug 2022 06:10:27 -0400

Tech Support
Test

Name

Sumit
Sharma

E-mail

[email-masked]

Phone Number

(011) 8700517491

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NIIT

Senior Quality controller

27700

Previous
Employer 1

Wipro

CSA

21/12/20

18500

Previous Employer 2

Teleperformance

Quality
verifier

30/06/20

15000

If Selected, how much
time do you need to join?

60 day or less

Please briefly describe your work experience specifically in
Quality?

Auditing Calls,Emails,Chats

Publishing daily dashboards

Conducting calibrations, daily huddles,TNI

Sharing feedback,

Team handling

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I have years of experience in team projects at my previous
job, and that has helped me develop into a strong listener who can resolve
conflict and ensure the timely completion of projects

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service reps will get the problem
solved eventually. Great customer service reps will get it solved immediately,
doing everything they can to remedy the problem at hand.

What
according to you makes you a good candidate for this position?

I'm confident that I can bring this type of success to this
position. I am confident that I am a good fit for this position for several
reasons, but most specifically because of my dedication to going above and
beyond in a job. I am committed to learning any new skills on my own to succeed
in this role.

On a scale of 1 - 5 please rate your fluency in
spoken English

4