Subject: Trainer Candidate - Labib Iqbal
From: Labib Iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Aug 2022 03:56:59 -0400

Tech Support
Test

Name

Labib
Iqbal

E-mail

[email-masked]

Phone Number

(+91) 7011391462

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

eTechCube

Incident
Manager

Jan 2022

35000

Previous Employer 2

If Selected, how much time do you need
to join?

One week

Please briefly
describe your work experience specifically in Quality?

I have
worked as a business development Strategists with BoltComm Technologies. There I
was handling a team and taking care of the Operations and quality Matrix to meet
the SLA signed with the UK client.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

One of the toughest parts of the role in quality is that we do
many of our critical audits were conducted on the weekend. That means that every
weekend was super important, we work on a Saturday. But, the good news was –
the entire team was there. This weekend work was scheduled six months or so in
advance. And, we get to take a weekday off for every day that we work on the
weekend. Plus, we order out for pizza! Other most difficult parts of the job was
be our limited  budget. We were expected to produce top-notch results with a
small fund. However, the team was incredibly talented – and we were able to do
much of the work in-house. With a little more focus and creative pitching
techniques, we have always found a way to meet our goals.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer is provided
customer what he is looking for and great customer service is understanding the
customer's past, solving the customer's present and proving customer added
benefits for his future.

What according to you makes you a
good candidate for this position?

Some one who has good
analytical stills and who can simplify the complex topics for the agents so that
they are able to deal with critical situations.

On a scale of 1 - 5
please rate your fluency in spoken English

5