Subject: Trainer Candidate - Vikas Malhotta Vikas
From: Vikas Malhotta Vikas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Aug 2022 03:05:05 -0400

Tech Support
Test

Name

Vikas
Malhotta Vikas

E-mail

[email-masked]

Phone Number

(+91) 8368712540

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Rohini Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

R1rcm

Sr analyst

1mont notice period

31500

Previous
Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

30daya

Please briefly
describe your work experience specifically in Quality?

I have
been working with international and domestic bpi from last 3.5years

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In my opinion to improve quality of the team a daily refresher
training session of 30min should be provided to all team mates in which we can
cover all the important updates and point out the common trends which are going.
One on one feedback should be provided to each user once every month in whcih we
can discuss their individual quality and can discuss how he can improve it.
Feedback session should be there in which any user has been marked any error. We
can discuss what is the cause of that error and how can he or she improve it.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

The
difference between good costumer service and exceptional costumer service is
making sure that your costumer that you are assisting at that time particular
time is  satisfied with your assistance as they can possibly be during the
entire interaction and they feel as though they have your undivided attention
the whole time and you did everything you could to assist them during the entire
time with  courtesy . They will be pleased with the care you took to assist
them with and will more than likely look for you the next time they need help
when they are conducting business in your place of work .

What
according to you makes you a good candidate for this position?

According to me for this position a good candidate will be
somone who has hands on experience in both domestic and international bpo as
someone who has worked in both domestic and international has the knowledge
about customer service and how we can improve minor mistakes which he has faced
while working .

On a scale of 1 - 5 please rate your
fluency in spoken English

4