Subject: Trainer Candidate - Pranali Bhake
From: Pranali Bhake <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Aug 2022 02:56:14 -0400

Tech Support
Test

Name

Pranali
Bhake

E-mail

[email-masked]

Phone Number

(+91) 7666782279

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Nagpur

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TTEC INDIA CUSTOMER SOLUTION PVT. LTD.

QUALITY ASSURANCE

20 SEP
2022

27500

Previous Employer 1

TTEC INDIA CUSTOMER SOLUTION
PVT. LTD.

FRAUD PRIVENTION REPRESENTATIVE

23000

Previous
Employer 2

VISUAL VIBRATION PVT. LTD.

OFFICE ASSITANT

If Selected, how much time do you need
to join?

1 AND HALF MONTH

Please briefly
describe your work experience specifically in Quality?

Audit the
sample of decisions taken by agents on products per the defined process and
guideline and provide concrete feedback to agent.

Do analysis to find out improvement areas and conduct session
(refresher/feedback) for agent

Export Dashboarding from Excel to Tableau

Analysis to find out improvement areas and conduct sessions (refresher/feedback)
for agent.

Analyzing and maintaining data as per compliance.

High attention to detail and accuracy.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Bridging the gap between the learnings of operations and
quality team, so that agents work to the best of their abilities without
confusion

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

In great
customer service there are some qualities which agent should have while solving
customer's problems like Anticipation, Empathy towards customer, interpretation,
speed, 24/7 availability and positive attitude. However in good customer service
we just meet there needs and fulfill their exceptions with denial attitude
without satisfaction.

What according to you makes you a
good candidate for this position?

I strongly believe that a
team can achieve brilliant things when they support each other. When they are
respectful of everyone's opinions and contributions. I have that quality  also
my greatest strength is my loyalty & Trustworthiness. You can rely on me
to always be a positive role model when representing your company, and if you
hire me, I will be committed to the company for many years to come.

On a
scale of 1 - 5 please rate your fluency in spoken English

4