Subject: Trainer Candidate - Lokesh Sharma
From: Lokesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Aug 2022 02:54:21 -0400

Tech Support
Test

Name

Lokesh
Sharma

E-mail

[email-masked]

Phone Number

(91) 9560317821

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon city

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Veye research

MIS Executive

05-07-2022

48000

Previous Employer 2

Step out solutions

Data Analyst

07-01-2018

40000

If Selected, how much
time do you need to join?

Immediate joiner

Please briefly describe your work experience specifically in
Quality?

I have worked in concentric for virgin media
process as T.S.E. for 1year. It was UK inbound calling.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

When I was handling a team of 13 persons in one of my last
organisations. I came up to a situation where there was huge pressure from the
client and we were dealing with shortage of staff. In that situation I assembled
my team for a meeting and shown required facts in front of my team and motivated
them to work more to meet client's requirements. On the other hand, as we were
dealing with shortage of staff, I requested the HR to align some interviews for
the required role to fulfill our staff needs asap. I also had a word with my
management for offering some incentives to my team to boost everyone more
towards the fulfillment of tasks.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Nice call opening with greetings.

Following the script.

Interacting more with the customer to make a bond with them.

Sufficient knowledge of our products & services.

Time to time call auditing.

Always generous behaviours with the customers.

What according to you makes you a good candidate
for this position?

Excellent Communication skills, Team Handling
Experience, Knowledge of data Analysis & MIS to understand per employee
efficiency, Work Ethics, International Calling Experience.

On a
scale of 1 - 5 please rate your fluency in spoken English

5