Subject: Trainer Candidate - Animesh Shubham
From: Animesh Shubham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Aug 2022 01:53:59 -0400

Tech Support
Test

Name

Animesh
Shubham

E-mail

[email-masked]

Phone Number

(+91) 8851783191

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Partparganj, nearby akshardham
temple

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

RNFI Services

Assistant manager customer support

25000

Previous
Employer 1

Info edge India pvt ltd.

Customer support
representative

31st March 202

Previous
Employer 2

If Selected, how much time do you need
to join?

Max. 15 days for notice(although
negotiable)

Please briefly describe your work experience
specifically in Quality?

Currently I am working as an
Assistant manager customer support & have been handling the teams for
support, recon and quality auditing team for the calls and mails focusing on the
company's set metrics to be followed thoroughly and providing training to my
team and suggestions for improvement as per the quality remarks . I have made
sure that the quality team is always rightly posted about the company's new
product launches and pertains all information to that as to make sure of a
quality auditing resulting in quality support.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Initially when I took over as an Assistant manager position ,
I found that some of the team members weren't fully knowledgeable about some
product launches or the specifications including the refund process , that time
I trained my whole quality team for all the products from the start with the
latest one's and took fresh assessments for all to make sure they've all the
required information. Later on set up another agent to from my team to re-audit
the auditions done by some of the team members for obvious reasons so that they
maintain the standard and improve. From then on I organise a weekly meeting for
my team to discuss any new launches or product improvement that we are doing
.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

A good
customer service is where customer is given resolution eventually, but a great
customer support service means providing a quick resolution to any of their
queries in a way that the customer not only gets satisfied with the solution but
trusts on us more than before as it's the most important thing.

What
according to you makes you a good candidate for this position?

As this position requires the one who is great with the
customer service & maintaining the quality , as I have a thorough experience
in this profile so I am confident that l'll be good fit for this
position

On a scale of 1 - 5 please rate your fluency in
spoken English

5