Subject: Trainer Candidate - Sushanta Das
From: Sushanta Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Aug 2022 01:50:15 -0400

Tech Support
Test

Name

Sushanta
Das

E-mail

[email-masked]

Phone
Number

(91) 7980813617

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Kolkata

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Quality Analyst

32K

Previous Employer 1

Concentrix

CSE

15th Dec
2017

12K

Previous Employer 2

Cognizant

Process
Executive

30th Nov

10K

If Selected, how much
time do you need to join?

1 week

Please briefly
describe your work experience specifically in Quality?

I am
responsible for completing weekly audits, sharing feedback and coach the new
joiner. Get connected with client for various calibration (weekly). Publish
weekly/daily reports with Ops team for understanding the ups and downs CE
scores.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

There was a month where our newly joined AM Quality left the
organisation without prior notification. I had to handle single handedly report
preparation, managing a team of 6 other qualities and make sure they are
completing their tasks.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is something any agent will follow on each
and every interaction.

Great customer service not only includes the basic parameters and knowledge but
also going an extra mile to connect with the customer.

What according to
you makes you a good candidate for this position?

A person
who have worked in BPO and understands achieving customer experience. Who works
on behalf of the team and members.

On a scale of 1 - 5
please rate your fluency in spoken English

5