Subject: Trainer Candidate - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Aug 2022 00:51:56 -0400

Tech Support
Test

Name

Ankit
Sharma

E-mail

[email-masked]

Phone Number

(91) 8285411286

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Quess corp Ltd

Bfsi trainer

Still working

27thousand

Previous Employer 1

Tata aia life insurance

Relationship manager

20nov 2021

21 thousand

Previous Employer 2

If Selected, how much time do you need
to join?

One week

Please briefly
describe your work experience specifically in Quality?

I m
working as a bfsi and ydm trainer in quess corp where my role is to provide the
certification in banking financial services and insurance and also train the
candidates for the different roles in organisation

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I have faced one situation when I suddenly got other trainer
running batch and I was also not TTT certified at that point of time and I was
new to organisation but I accepted that opportunity and I gave 80%throughput in
my first batch and I was appreciated by my seniors so I think at that point of
time situation was difficult for me but I manage and also bring improvements in
the quality and skill of candidates in a effective manner.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

According to me good customer
service means you have satisfied the customer up to his requirement but great
customer service means customer delight where you have given a customer service
beyond customer expectations.

What according to you makes you a
good candidate for this position?

As I have good communication
skill as well as good analytical skills which makes me suitable for this
position.

On a scale of 1 - 5 please rate your fluency in
spoken English

4