Subject: Trainer Candidate - Deepmala Singh
From: Deepmala Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Aug 2022 04:38:56 -0400

Tech Support
Test

Name

Deepmala
Singh

E-mail

[email-masked]

Phone Number

(+91) 7275439940

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gaur City 1

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Hello verify India pvt ltd

Team
leader

31 aug 2021

37600

Previous Employer 2

HDFC ERGO GIC

Senior
executive

30 nov 2019

22000

If Selected, how much
time do you need to join?

1 week

Please briefly
describe your work experience specifically in Quality?

I was
supposed to audit agent calls and give them training as well as feedback and
support etc

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I never face this type of problems which I should remember

It's a life and life is a name of problems so i believe there is nothing which
can make u unhappy

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer is being happy after getting good service

Great customer be understood easily

What according to
you makes you a good candidate for this position?

I have
experience in same domain

On a scale of 1 - 5 please rate your
fluency in spoken English

4