Subject: Trainer Candidate - Madhusmita Gochhi
From: Madhusmita Gochhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Aug 2022 01:45:37 -0400

Tech Support
Test

Name

Madhusmita
Gochhi

E-mail

[email-masked]

Phone Number

(91) 9348410736

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Kolkata

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TATA consultancy services

Associate

Currently
working

25000

Previous Employer 1

NA

Previous
Employer 2

NA

If Selected, how much time do you need
to join?

1month

Please briefly
describe your work experience specifically in Quality?

I have
Maintain an up to date billing system , generate and sent out invoices , perform
account reconciliation , reporting activities according to specific deadlines,
investigate and resolve customer queries , maintain accounts filled and records.
Communicate with customers via Phone & Email. also check the production
quality of the team.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

For me the most difficult thing was to Facing pending work
near a tight deadline.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good means that having good communication skills,soft attitude.
Great customer service tells about the smart communication, problem solving and
make the customer satisfy.

What according to you makes you a
good candidate for this position?

I'm confident that I can
bring this type of success to this position. I am confident that I am a good fit
for this position for several reasons, but most specifically because of my
dedication to going above and beyond in a job. I am committed to learning any
new skills on my own to succeed in this role.

On a scale of 1 - 5
please rate your fluency in spoken English

3