Subject: Trainer Candidate - Atul Soni
From: Atul Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Aug 2022 11:30:04 -0400

Tech Support
Test

Name

Atul
Soni

E-mail

[email-masked]

Phone Number

(452010) 6261871763

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Indore

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Quality Analyst

Na

33.33

Previous Employer 1

First Source Solution
ltd

Customer care executive

31 07 2017

8000

Previous Employer 2

Na

Na

Na

Na

If Selected, how much time do you need
to join?

Can join imidiately

Please briefly
describe your work experience specifically in Quality?

Expertise
in handling customers for 5 year, Expertise in auditing, RCA, Calibration, 7 QC
Tools, Coaching and Feedback and Training

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

When i got the promotion as an quality analyst internally, our
process were not trending well in quality for more than 1 year. When i was
there, it was difficult for me to give the good no. in quality for 3 month,
after the 3 month of hard work, we are consistently meeting the
target.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service reps will get the problem solved eventually. Great customer
service reps will get it solved immediately, doing everything they can to remedy
the problem at hand.

What according to you makes you a
good candidate for this position?

Having great ideas and
problem solving skills.

On a scale of 1 - 5 please rate your
fluency in spoken English

5