Subject: Trainer Candidate - Mohd Javed
From: Mohd Javed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Aug 2022 05:58:26 -0400

Tech Support
Test

Name

Mohd
Javed

E-mail

[email-masked]

Phone Number

(*91) 8285082389

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Mahavir enclave part 2

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aegis

Quality analyst

14th July 2022

29500

Previous Employer 1

Genpact

Process
Associate

30th April 2015

17000

Previous
Employer 2

Aegis

Executive

18th January 2011

8000Immed

If Selected, how much
time do you need to join?

Immediately

Please briefly describe your work experience specifically in
Quality?

Taking briefing and hurddles session, audit calls
and emails on daily basis, dip check on weekly basis, call calibs on weekly
basis, new joining quality sessions, taking part in mock calls for new joining,
taking certification for batch trainees, software dip check randomly once in a
month.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Our team leader is the one who always helps us to achieve the
defined target, if we stuck somewhere we always approch to our team leader to
get out of the situation, we always talk to operation team along with our TL for
the same. However as such there were no difficult situation is faced by us in
the quality.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service is the service wherein customers problem is getting solved
eventually. Great customer service reps will get it solved immediately, doing
everything they can to remedy the problem at hand.

Good customer service is the service where customers query resolved
properly.

Great customer service is the service wherein customers query is getting
resolved along with support.

What according to you makes you a
good candidate for this position?

I am self confident and fully
dedicated towards my work, punctual, quick learner and a good team player. I
have an overall experience of 4 years almost in QA in BPO which makes me a
suitable candidate for this position.

On a scale of 1 - 5
please rate your fluency in spoken English

5