Subject: Trainer Candidate - Nishi Yadav
From: Nishi Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Aug 2022 03:49:53 -0400

Tech Support
Test

Name

Nishi
Yadav

E-mail

[email-masked]

Phone Number

(0) 7052812791

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurgaon

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pristyn care

Sr Quality analyst

Na

30000

Previous
Employer 1

Indifi technology pvt ltd

Quality analyst

20 October
2021

24000

Previous Employer 2

Allianz world wide partner

Sales
associate

7 Feb 2019

18000

If Selected, how much
time do you need to join?

30 days

Please briefly describe your work experience specifically in
Quality?

As an Quality analyst I am having approximately
3.5 years of experience. Being a Quality analyst I am responsible for call
monitoring, feedback sharing. Responsible to reduce false commitments give to
customers, identify area of apportunity to improve the process.

Currently pursuing lean six sigma to upgrade my skills

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In a team there will be different kind of team mates. Some of
are tenured and some of are new. For the people who are old in the system some
time they  resist for the changes. By highlighting the benefit of following the
Quality parameters gradually improved their work Quality

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service- To
providing resolution for their complaints or queries.

Great customer service- By providing accurate and on time or sometime going
beyond to serve the customer. By giving some delight factors.

What
according to you makes you a good candidate for this position?

As per my work experience and knowledge in this domain makes
me suitable for this position. Additionally I am enhancing my skill by pursuing
lena six sigma to be fitted for such roles.

On a scale of 1 - 5
please rate your fluency in spoken English

4