Subject: Trainer Candidate - Shikha Gupta
From: Shikha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Aug 2022 03:23:34 -0400

Tech Support
Test

Name

Shikha
Gupta

E-mail

[email-masked]

Phone Number

(+91) 8375963248

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

NEW DELHI

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Provana pvt ltd

Senior Process Expert

24990

Previous Employer 1

Concentrix Pvt Ltd

Customer
representative

Feb 2019

16000

Previous
Employer 2

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in Quality?

Audit
calls for USA based client. It is collections call. Provide feedback through
emails. Manage team of people for training.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I was hired in Provana for some specific client which was
messed at that time,when i started working on that client, I got many feedbacks
for my work, but when i started giving feedbacks for the collectors it get
stable and client also send Bravo reward for my work and me. So this was my
great experience slowly I learnt and make the client stable.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service I think a
agent only provide solution according to the script but the great customer
service can be if the customer is happy with the resolution and
satisfying.

What according to you makes you a good candidate
for this position?

It is not overconfidence but i think I can manage
in any environment and can work with my 100percent efforts, I think this is my
quality.

On a scale of 1 - 5 please rate your fluency in
spoken English

5