Subject: Trainer Candidate - Amitabh Prajapati
From: Amitabh Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Aug 2022 03:15:54 -0400

Tech Support
Test

Name

Amitabh
Prajapati

E-mail

[email-masked]

Phone Number

(0542) 9205729068

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Currently I live in chirag
delhi and If i get selected then I can relocate from chirag delhi to
Noida.

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Guruji Astro

Quality
Assurance Analyst

18th July'2022

35k

Previous
Employer 2

Astrotalk

Operations Specialist

28th August'2021

23k

If Selected, how much time do you need
to join?

Immediatly

Please briefly
describe your work experience specifically in Quality?

Actually
I have worked in mostly every department but Currently I used to lead a Quality
department with 4 member team and my basically works to audit the consultations
of astrologers and make report accordingly and conduct one on one session with
them and give them training and also manage our team works and reach out to
those customers whose not satisfied with our services or give in-app bad reviews
so I used to call them and guide them and provide them solutions and I had to do
some other works also.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

When I joined Guruji Astro there was no quality department at
that time so when I started working in it I worked mostly in every department
and slowly I got to know how they are working and how the system works So I
discussed with my founder and decided to create a separate quality department
named quality department and which will manage only quality functions, so I
defined all quality process from scratch like how we will implement it and how
many person do I need to handle it ,How we will monitor the quality of
astrologer, how we will manage our team and if any client is not satisfied with
our services or astrologers how will we handle them and how will we retain them,
so this was my toughest situation Because I had to make this from scratch but in
the end I did all these things and currently other people are also following
that process and I am glad to see it.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is when you order something
and you get it as per the expectations. Great customer service is when it goes
beyond expectations.

What according to you makes you a
good candidate for this position?

Actually i have worked in 2
different company for 2.3 years and both are astrology company and both were
startup company so in startup company i got chance to work in every department
so i learned a lot in every department so i think that these things make me a
good candidate in my opinion.

On a scale of 1 - 5 please rate your
fluency in spoken English

3