Subject: Trainer Candidate - Pradeep Kalra
From: Pradeep Kalra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Aug 2022 03:11:08 -0400

Tech Support
Test

Name

Pradeep
Kalra

E-mail

[email-masked]

Phone Number

(19) 9871584859

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Vivek vihar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Accenture

Content reviewer

29 aug 2022

33800

Previous Employer 1

Webhelp

Content reviewer

8 mar
2021

20500

Previous Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

Maintaining the all queses, processing the cases in all known
and required languages.

• Helping in organising the  meetings, Arranging the difficult cases with
suitable actions, Assisting the diplomatic and other language cases.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Once, in my previous company production cases were coming
completely complicated with indulging several of policies perhaps we all know
the policy but still we all were marking different one and error were sharply
increasing. Then i and one of my colleague prepared a sheet with all relevant
cases with correct police and shared with senior and in special meet we
explained the method of producing the cases.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A good customer services are those services which
provide without  giving their 100% and just attending the customer as per given
training.

Great customer services are those services in which you give your full support,
explain the s.ituation and resolve the problems with full support

What
according to you makes you a good candidate for this position?

Candidate who has leader ship, team management, soft spoken,
problem solving quality, good communication skills, good knowledge of English
and in the end best explanations quality.

On a scale of 1 - 5
please rate your fluency in spoken English

5