Subject: Trainer Candidate - Aishwarya Bharadwaj
From: Aishwarya Bharadwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Aug 2022 02:06:08 -0400

Tech Support
Test

Name

Aishwarya
Bharadwaj

E-mail

[email-masked]

Phone Number

(91) 8826552462

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 70, Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Business2sell services

Sr. Executive
Operations

2nd September

32000

Previous Employer 1

IndiaMart InterMesh
Ltd

Sr.
Executive

24000

Previous Employer 2

If Selected, how much time do you need
to join?

I can join by 2nd week of September

Please briefly describe your work experience specifically in
Quality?

I am currently working as a team leader in
operations and handle a team who is working for customer support. I provide
guidance to the team to handle cases like training modules and knowledge base
and additional to this investigation of escalated cases and provide feedback to
the team what could be done to avoid escalations in future

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation in your experience as
someone who is responsible to manage and bring improvements in quality of your
team

I have faced difficulty with team member having casual
attitude towards their work and with the proper training and experience I had in
the field dealt with them. I have transferred my knowledge to the team and tell
them how they can deal with different situations. I trained them to be calm even
if the customer is getting unreasonable and yelling, I did explained them the
mental condition of customer and how calmly we would be able to deal with those
customers effectively as per our company guidelines.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good Customer service is whrn you are hearing
customer out but not giving them effective resolutions to resolve their
grievance, However the great customer service is when you are hearing the
customer and effectively providing them a resolution to their grievances while
explaining the reason behind the resolution by outlining your policies in a very
soft manner. This gives them satisafction that they are being heard and we
truely wanted to help them.

What according to you makes you a
good candidate for this position?

Since I have worked with
different set of customers and team belongs to different geographical region so
that made me a good candidate for the position

On a scale of 1 - 5
please rate your fluency in spoken English

4