Subject: Trainer Candidate - Rishabh Mishra
From: Rishabh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Aug 2022 17:00:28 -0400

Tech Support
Test

Name

Rishabh
Mishra

E-mail

[email-masked]

Phone Number

(+91) 7054354777

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Agra

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Quality analyst

2.5lpa

Previous Employer 1

Startek

Quality analyst

1.56
lpa

Previous Employer 2

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

Responsible for the client handling, stakeholders, some part
of my team as well.

Apart from my audit, I'm doing our audit productivity, take feedback and
sessions.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

When i was working in startek as a quality analyst the main
critical condition came for learning works on audits, prepare EQ data,

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good means
customer satisfy and great is showing the customer is more valuable for
us.

What according to you makes you a good candidate
for this position?

Patience

On a scale of 1 - 5
please rate your fluency in spoken English

4