Subject: Trainer Candidate - Aindrila Pathak
From: Aindrila Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Aug 2022 11:22:50 -0400

Tech Support
Test

Name

Aindrila
Pathak

E-mail

[email-masked]

Phone Number

(+91) 8336801278

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Trainer

Sept 2021

31000

Previous Employer 1

Myntra

Trainer

June 2020

17100

Previous Employer 2

One point one

Trainer

Feb
2019

20000

If Selected, how much time do you need
to join?

1 week

Please briefly
describe your work experience specifically in Quality?

I was as
a trainer with my previous organisation. We were made to hear calls to identify
process or soft skill errors and train batches accordingly.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The most difficult situation faced by me is around the
trainees I got to train. Everybody has their own pace of learning and
understanding. To achieve company goals within specified limited timeline
becomes difficult at times. Which in return might not favour sone slow learners.
Being a trainer and problem solver all my trainees have equal importance and
deserves equal chances however at times the protocol and policies do not allow
that. Which is again quite acceptable keeping in mind the organisation’s
growth and other benefits.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

A good customer experience is where we are just sticking to the
solution orientation. However a great customer experience is when the customer
was find personal touch to it, with empathy and comforting approaches for better
and smoother customer experience.

What according to
you makes you a good candidate for this position?

I have
experience in blended process as a service provider myself before I got promoted
as a trainer. Thereby, my knowledge and expertise in the field makes me a better
choice. Moreover, I have studied psychology as major which makes it more easier
for me to identify issues and get a solution for the same.

On a
scale of 1 - 5 please rate your fluency in spoken English

5