Subject: Trainer Candidate - Sriyans Gupta
From: Sriyans Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Aug 2022 06:02:40 -0400

Tech Support
Test

Name

Sriyans
Gupta

E-mail

[email-masked]

Phone Number

(91) 8931046662

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Ravage Lead Flow

Sr.Sale
Representative

15th June 2022

30000

Previous
Employer 2

If Selected, how much time do you need
to join?

Immediate Joiner

Please briefly
describe your work experience specifically in Quality?

I worked
for Bpo industry in us campaign for voice profile.So I have that skills and
knowledge to understand the client needs and process them in a phased
manner.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

If I talk about the most difficult situation which I have
faced in my life is in my first job.This is about 5 years ago when I have
started my career with a bpo jobs as I was new in that feild but I have fast
learning skills which help me in adapt the things easily.There's a situation
arise after 3 month of my job where I get more depressed because in that month I
am not able to achieve the target which are set by the company.As previous three
I was performing very good and in the last month I was the performer of the
month.So just after getting this kind of move I am not able to handle it.But as
I see in my organisation the management is very supportive and they help me in
each and every moment to be motivated and keep working.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

According to me a good customer service defines
that agent just solve the customer anyhow where customer is not satisfied but he
is ok with the services.

And great customer service defines solving the customer problems by
understanding him and make him satisfied.

What according to
you makes you a good candidate for this position?

I have
better skill to understand the customer requirement and provide the satisfactory
solution according to it.

I am dedicated towards my work and I will make sure I will give my best which is
in favour of company profit.

On a scale of 1 - 5 please rate your
fluency in spoken English

5