Subject: Trainer Candidate - Sandeep Sharma
From: Sandeep Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Aug 2022 03:18:32 -0400

Tech Support
Test

Name

Sandeep
Sharma

E-mail

[email-masked]

Phone Number

(91) 8796111396

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Khanpur, New Delhi

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Lenskart Solutions Pvt Ltd

Quality Analyst

Na

37075

Previous Employer 1

Trueqc Lead Analysis

Quality Analyst

31-Aug-2020

35000

Previous Employer 2

WNS Global Services

Sr.Associate
Operation

25-Nov-2015

25000

If Selected, how much
time do you need to join?

30days

Please briefly
describe your work experience specifically in Quality?

Responsible for Performance management

Access Agent Performance

Quality Check of Team Members Performance and Share Feedback accordingly

Training & Coaching (NHT batches, Team Refreshers)

Provides actionable data to various internal support groups as needed.

Spot areas of Improvement to enhance the product’s efficiency

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation in your experience as
someone who is responsible to manage and bring improvements in quality of your
team

When I joined the current organization then i have been given
the task to achieve the desired target of 75% which was 55% along with the
attrition of the team. In the given time frame i have managed the team in such
way so that everyone will feel the ease at work and will connect with their
respective reporting manager without having any hesitation,it helps the team
members to focus on their respective given task to achieve the desired
goal.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service means consistently meeting customers' expectations. Great
customer service is quick, easy, personalized, and empathetic.

What
according to you makes you a good candidate for this position?

Having the experience of sales and customer service together
brings the perfect combination leads to success

On a scale of 1 - 5
please rate your fluency in spoken English

5