Subject: Trainer Candidate - Rinkal Bhayana
From: Rinkal Bhayana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Aug 2022 08:51:26 -0400

Tech Support
Test

Name

Rinkal
Bhayana

E-mail

[email-masked]

Phone Number

(91) 8369736099

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Morningstar

Data analyst

Na

60000

Previous
Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

60 days

Please briefly
describe your work experience specifically in Quality?

I have a
rich 5 years experience in data mining managing big data for quality checks. We
get the data from companies to which we quantify and do various quality checks
before we deliver it to our clients all over the world.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

While handling a team on a new project  I was suppose to
deliver the results with a very thin deadline. Unfortunately there was a team
mate who was frequently absent and had different reasons each day. To best
deliver the results we had limited staffing and wanted each member to deliver
their best to finish the project in time. With this one guy being absent we were
loosing out our patience as a team and the moral to finish the project that was
allotted. I arranged a one on one meeting with him to understand the reason
behind and could figure he was having some family issues. With some counselling
and support he did show some improvements and contributed to his
responsibilities.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when you deliver what’s expected from
you but great service is when you go an extra mile to help your customers, even
a pinch of extra effort can get a big smile to your customers

What
according to you makes you a good candidate for this position?

I bring along the best analytical skills and related
experience that will help us grow together

On a scale of 1 - 5
please rate your fluency in spoken English

5