Subject: Trainer Candidate - Tanya Yadav Tanya
From: Tanya Yadav Tanya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Aug 2022 05:31:31 -0400

Tech Support
Test

Name

Tanya Yadav
Tanya

E-mail

[email-masked]

Phone Number

(91) 9123985323

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kolkata

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Quality Analyst

-

14000

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in Quality?

I have
been working as quality analyst from past 1year. My Roles and Responsibilities
are to monitor transaction (calls,chat) , to share feedback, to clear process
knowledge gap,and to handle external and internal calibration

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Most difficult part which I found was to give feedback but in
initial when I was handling new joiners a senior were aligned for us so that
associates can take me seriously but gradually i overcome from this and now iam
confident enough to handle any session

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good experience service is to provide them good
service and solve their problem eventually.great customer service is to provide
them good service and also with that if customer is facing any issue then
resolving thier problem in real time also taking their feedback to improve
business.

What according to you makes you a good candidate
for this position?

Coz I believe that I do have all those skills and
experience.

In my present company iam working as quality analyst and many new quality
analyst those who are hired on the basis of business requirement are also
aligned under me.

On a scale of 1 - 5 please rate your
fluency in spoken English

4