Subject: Trainer Candidate - Nigamesh Ray
From: Nigamesh Ray <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Aug 2022 03:57:28 -0400

Tech Support
Test

Name

Nigamesh
Ray

E-mail

[email-masked]

Phone Number

(89062) 54393

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

durgapur

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Dxc

Service desk

Still working

45000

Previous
Employer 1

Unisys

Service desk

9.9.22

32000

Previous Employer 2

Teleperformance

Customer
service

13.8.21

21000

If Selected, how much time do you need
to join?

15

Please briefly describe your work
experience specifically in Quality?

Scoring interaction on
parameters and providing feedbacks

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Handling escalations from client

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Providing resolution is a good customer service. A
great customer service is going the extra mile to bring a smile on customer's
face.

What according to you makes you a good candidate
for this position?

My extensive knowledge in customer

On a
scale of 1 - 5 please rate your fluency in spoken English

5