Subject: Trainer Candidate - Jhalak Chawla
From: Jhalak Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Aug 2022 03:01:31 -0400

Tech Support
Test

Name

Jhalak
Chawla

E-mail

[email-masked]

Phone Number

(91) 9582809020

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

East delhi, geeta
colony

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Globiva

QA

Still working

30

Previous Employer 1

Concentrix

Executive

31 jan, 20

28

Previous
Employer 2

Na

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in Quality?

Doing the
audits and providing the feedbacks on daily basis. Making reports and publishing
the dashboards. Client calls, calibrations, WBR, review calls. Providing dip
checks and brief sessions to the agents.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I was working as a quality analyst. So I was goven a new LON
in a process and I had to invest all my time and efforts in that LOB to make in
work in smoother way. I did that andthat LOb is working smoothly now however
then I have been moved in another new LOb. However it was difficult for

Me to

Manage things as earlier I was looking into another and putting my wfforts there
but then I need to change the things

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service provides the good resolution
to the customer. Great custer service put themselves on customer's place and
then empathize the customer and provide the best resolution to
them.

What according to you makes you a good candidate
for this position?

I already have experience in quality analyst
profile. I know how to manage the quality and make people work accordingly. If I
work I gove my 200%.

On a scale of 1 - 5 please rate your
fluency in spoken English

5