Subject: Trainer Candidate - shreya barik Shreya
From: shreya barik Shreya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Aug 2022 02:58:41 -0400

Tech Support
Test

Name

shreya
barik Shreya

E-mail

[email-masked]

Phone Number

(91) 9899603342

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Indirapuram

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

Previous Employer 1

Cars24

Previous
Employer 2

Attentive

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

I have
worked on creating sop’s for sales trainers, given training sessions, and
handled key accounts in customer success.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

1. Customised approach to each account

2. Patience to understand the real concerns and the reasons for it - a thorough
root cause analysis

3. Being proactive and being able to respond to queries in less time

4. Confident in product knowledge

What according to you
makes you a good candidate for this position?

I have
worked in different verticals in sales and clients from different industrial
backgrounds. I am good at problem solving and empathetic to understanding needs
of prospective clients

On a scale of 1 - 5 please rate your
fluency in spoken English

5