Subject: Trainer Candidate - Karishma Mishra
From: Karishma Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Aug 2022 11:16:53 -0400

Tech Support
Test

Name

Karishma
Mishra

E-mail

[email-masked]

Phone Number

(0) 09667015242

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Customer service

Previous Employer 1

Mack insurance
surveyors

Operations executive

Previous
Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

I am
Presently working as operations executive. Before this position I was looking
after operation in insurance surveyor firm. My areas of interest are  in the
field of Digital marketing and Creative Designing .  I have obtained
certificate in Digital Marketing from google . I have  knowledge of IT skills
such as PowerPoint,MS Excel, SQL , Creative Design, Photoshop and video Editing.

I have completed Masters in English Literature.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

As per my understanding difference between good
and great customer service starts from the moment wherein customers are treated
as human rather that profit making machine. Customer service team should be
building a rapport with the customer with heartfelt intension to help and
necessarily this will mean separation of customer service from the idea of
making profits. Though a satisfied customer will generate profit.

What
according to you makes you a good candidate for this position?

A team player with basic understanding of business but deep
understanding of human emotions and expectations will be best suited for the job
as he needs to take along and motivate his team along with standing upto the
expectations of the customers.

On a scale of 1 - 5 please rate your
fluency in spoken English

5