Subject: Trainer Candidate - Prem Prakash
From: Prem Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Aug 2022 10:41:27 -0400

Tech Support
Test

Name

Prem
Prakash

E-mail

[email-masked]

Phone Number

(91) 7011207255

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Faridabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IIL, FARIDABAD

Process and Quality
Engineer

Continue

35000

Previous Employer 1

JB KNOWLEDGE PARK,
FARIDABAD

Assistant professor of Mechanical Engineering

May, 2017

22050

Previous Employer 2

Na

If Selected, how much time do you need
to join?

20-30 days

Please briefly
describe your work experience specifically in Quality?

Analyzing
the Finished product non conformity & arrange corrective & preventive
action

included component failure, design failure & process failure.

4. Validate all tools accordingly to the Tool validation plan.

5. Awareness of the documents of IATF like TOOL VALIDATION PLAN, PFC, DFMEA,
PFMEA,

CONTROL PLAN etc.

6. Making Pre-Dispatch Inspection Report of finished / Proto products.

7. Knowledge of 5S and auditor of 3S in assembly.

8. Red bin analysis and taking action on Process rejection.

9. Making Layout reports of finished products

10. Raised Quality action Request (QAR) & Engineering action Request (EAR)
for quality related

and Process related concern respectively for developing the Process and Design
of Product.

11. Analysis the PFMEA of process based on Severity, Occurrence and
detection.

12. Implement the ACN & ECN on assembly line for change in design and
Process.

13. Change the Process flow chart and layout of assembly as per increase
productivity and

reduce time wastage.

14. Take action as per 8D based on Fish bone diagram & 5 WHY on Customer
complaint and

Quality action request.

15. Develop Skill matrix for operators on basis of their skills.

16. Generate Quality Policy Deployment (QPD) for assembly and Quality plan for
Product.

17. Control the ESD in assembly as per ESD checksheet for Electronics
components.

18. Work as Auditor as well as Auditee during Process and Product Audit.

19. Maintain PPAP documents and conduct PPAP audits.

20. Generate action plan on Internal and External NCs.

21. Safety related Audit done as auditor and generate Safety Incident Report
where needed.

22. Generate and display Work instruction for operators as per Control Plan and
change in Process.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Analyzing the Finished product non conformity & arrange
corrective & preventive action

included component failure, design failure & process failure.

4. Validate all tools accordingly to the Tool validation plan.

5. Awareness of the documents of IATF like TOOL VALIDATION PLAN, PFC, DFMEA,
PFMEA,

CONTROL PLAN etc.

6. Making Pre-Dispatch Inspection Report of finished / Proto products.

7. Knowledge of 5S and auditor of 3S in assembly.

8. Red bin analysis and taking action on Process rejection.

9. Making Layout reports of finished products

10. Raised Quality action Request (QAR) & Engineering action Request (EAR)
for quality related

and Process related concern respectively for developing the Process and Design
of Product.

11. Analysis the PFMEA of process based on Severity, Occurrence and
detection.

12. Implement the ACN & ECN on assembly line for change in design and
Process.

13. Change the Process flow chart and layout of assembly as per increase
productivity and

reduce time wastage.

14. Take action as per 8D based on Fish bone diagram & 5 WHY on Customer
complaint and

Quality action request.

15. Develop Skill matrix for operators on basis of their skills.

16. Generate Quality Policy Deployment (QPD) for assembly and Quality plan for
Product.

17. Control the ESD in assembly as per ESD checksheet for Electronics
components.

18. Work as Auditor as well as Auditee during Process and Product Audit.

19. Maintain PPAP documents and conduct PPAP audits.

20. Generate action plan on Internal and External NCs.

21. Safety related Audit done as auditor and generate Safety Incident Report
where needed.

22. Generate and display Work instruction for operators as per Control Plan and
change in Process.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Analyzing the Finished product non conformity & arrange
corrective & preventive action

included component failure, design failure & process failure.

4. Validate all tools accordingly to the Tool validation plan.

5. Awareness of the documents of IATF like TOOL VALIDATION PLAN, PFC, DFMEA,
PFMEA,

CONTROL PLAN etc.

6. Making Pre-Dispatch Inspection Report of finished / Proto products.

7. Knowledge of 5S and auditor of 3S in assembly.

8. Red bin analysis and taking action on Process rejection.

9. Making Layout reports of finished products

10. Raised Quality action Request (QAR) & Engineering action Request (EAR)
for quality related

and Process related concern respectively for developing the Process and Design
of Product.

11. Analysis the PFMEA of process based on Severity, Occurrence and
detection.

12. Implement the ACN & ECN on assembly line for change in design and
Process.

13. Change the Process flow chart and layout of assembly as per increase
productivity and

reduce time wastage.

14. Take action as per 8D based on Fish bone diagram & 5 WHY on Customer
complaint and

Quality action request.

15. Develop Skill matrix for operators on basis of their skills.

16. Generate Quality Policy Deployment (QPD) for assembly and Quality plan for
Product.

17. Control the ESD in assembly as per ESD checksheet for Electronics
components.

18. Work as Auditor as well as Auditee during Process and Product Audit.

19. Maintain PPAP documents and conduct PPAP audits.

20. Generate action plan on Internal and External NCs.

21. Safety related Audit done as auditor and generate Safety Incident Report
where needed.

22. Generate and display Work instruction for operators as per Control Plan and
change in Process.

What according to you makes you a
good candidate for this position?

Analyzing the Finished
product non conformity & arrange corrective & preventive action

included component failure, design failure & process failure.

4. Validate all tools accordingly to the Tool validation plan.

5. Awareness of the documents of IATF like TOOL VALIDATION PLAN, PFC, DFMEA,
PFMEA,

CONTROL PLAN etc.

6. Making Pre-Dispatch Inspection Report of finished / Proto products.

7. Knowledge of 5S and auditor of 3S in assembly.

8. Red bin analysis and taking action on Process rejection.

9. Making Layout reports of finished products

10. Raised Quality action Request (QAR) & Engineering action Request (EAR)
for quality related

and Process related concern respectively for developing the Process and Design
of Product.

11. Analysis the PFMEA of process based on Severity, Occurrence and
detection.

12. Implement the ACN & ECN on assembly line for change in design and
Process.

13. Change the Process flow chart and layout of assembly as per increase
productivity and

reduce time wastage.

14. Take action as per 8D based on Fish bone diagram & 5 WHY on Customer
complaint and

Quality action request.

15. Develop Skill matrix for operators on basis of their skills.

16. Generate Quality Policy Deployment (QPD) for assembly and Quality plan for
Product.

17. Control the ESD in assembly as per ESD checksheet for Electronics
components.

18. Work as Auditor as well as Auditee during Process and Product Audit.

19. Maintain PPAP documents and conduct PPAP audits.

20. Generate action plan on Internal and External NCs.

21. Safety related Audit done as auditor and generate Safety Incident Report
where needed.

22. Generate and display Work instruction for operators as per Control Plan and
change in Process.

On a scale of 1 - 5 please rate your
fluency in spoken English

4