Subject: Trainer Candidate - Deepak Debnath Deepak
From: Deepak Debnath Deepak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Aug 2022 03:02:53 -0400

Tech Support
Test

Name

Deepak
Debnath Deepak

E-mail

[email-masked]

Phone Number

(+91) 7599018190

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Jia Sarai, Hauz khas, New Delhi

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tata AIA Life Insurance

Corporate Account Manager

-

35000

Previous Employer 1

Aditya Birla SunLife Insurance

Sales
Manager

10- 06-2021

25000

Previous Employer 2

ICICI Prudential Life
Insurance

Agency Manager

30-10-2019

20000

If Selected, how much time do you need
to join?

2 months

Please briefly
describe your work experience specifically in Quality?

The
profile that I'm currently working in is a sales profile, where I have work with
a partnership Bank which is HDFC Bank.

The main aim is to work with the bank employees and generate Life insurance
leads and business for the bank.

Selling life insurance and investment products to the customer of the bank and
generate revenue for the bank.

Meet the monthly and annual targets that are being assigned for generating the
life insurance business.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The most difficult situations are some times when the bank
staff/ employees do not support for the life insurance business, i.e. when they
don't have any leads for sourcing life insurance and we have the pressure to
generate Life insurance business and deliever our assigned targets.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

The
difference between good and great customer service is -

Good customer service involves identifying the problem of the customer and
giving a resolution to it.

Where as great customer service involves identifying the problem of the customer
and giving a proper solution for the same and after solving it taking the
feedback and respons of the customer for future references. asking the customer
about any other issues and queries.

What according to
you makes you a good candidate for this position?

I have a
positive approach and attitude towards the work aslo I believe in working with
the team and support others at the time of need without thinking about getting
any help in return in future.

I believe one should be self motivated for work if he/she wants to get progress
in his/her career.

Also identification of the proper need of the customer is an important factor,
which requires a good communication and interpersonal skill.

I posess good communication and interpersonal skills which makes me a good
candidate for this profile.

On a scale of 1 - 5 please rate your
fluency in spoken English

4