Subject: Trainer Candidate - Sameer Kaushik
From: Sameer Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Aug 2022 02:00:01 -0400

Tech Support
Test

Name

Sameer
Kaushik

E-mail

[email-masked]

Phone Number

(+91) 8587951355

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Dwarka sector 3

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Globiva

Quality Analyst

July 2022

27500

Previous Employer 1

Future Heights

Customer
service executive

July 2021

21000

Previous
Employer 2

If Selected, how much time do you need
to join?

As soon as possible

Please briefly
describe your work experience specifically in Quality?

• Handling escalation case’s

• Helping with the troubleshooting of the machine

• Sharing feedbacks

• Team management

• Managing different ques

auditing chats emails and calls

Giving feedback

Implement new updates from the clients

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Whenever a new update comes from the clients side it is very
difficult for the product team to implement. I used to help them to get those
thing to be implemented. I used to make all the plan of actions for the
production team so that, the new update can be implemented and client's
expectations can be fulfilled

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service- Giving the right information to the
customer and giving them the resolution.

Great Customer Service- Giving the right information and resolution to the
Customer and giving them the assurance that we are going to help them at most.
Giving them empathy and apologize for the inconveniences.

What
according to you makes you a good candidate for this position?

I have the experience for quality analyst and after joining
your organization I will be learning new thing and putting my experience in the
job. I am a quick learner which will help me to learn the process quickly and
will be working hard for the organisation.

On a scale of 1 - 5
please rate your fluency in spoken English

4