Subject: Trainer Candidate - Md Aamer Pasha
From: Md Aamer Pasha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Aug 2022 01:56:53 -0400

Tech Support
Test

Name

Md Aamer
Pasha

E-mail

[email-masked]

Phone Number

(91) 8746809737

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Hyderabad

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Galaxy solution

Quality analyst

-

44500

Previous Employer 1

Vaco Binary Semantics

Sn Quality
Analyst

6/7/2022

22000

Previous Employer 2

NA

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

Call
Audits, Call Monitoring,Weekly/Monthly Scores, Weekly Huddles, Monthly PKT,
Training

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In the beginning of my previous project as a team we are
struggling to achieve the client targets due to some restriction in the SOP
1.wrong pancard information and some information which we have to confirm from
the merchants on the call but do not has the access to check is the information
provided by merchant is correct or wrong so me and my manger suggested to client
to give us access to to check atleast last digits of the pancard so we can make
sure we are validating the correct information which merchants are providing in
call.

2.As we were the small team of 35 memeber we don't have any team members who can
speak Tamil/Malyalam so lot of calls from south getting dropped so in weekly
calibration i suggested agents can continue the call if on behalf of the
merchant his friends or family can  continue the call with merchant permission,
we tried this for week with some agents and in week the number has drastic
change

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good - good
customer service is helping them out with their queries and solving the
issue

Great -to make them understand why this is happening and how he can fix this by
following the correct path,help them with easy way of understanding

What according to you makes you a good candidate
for this position?

I am very good in to get good bond with team in
very less time and I believe if you can think like agent as well client then you
can balance the things

On a scale of 1 - 5 please rate your
fluency in spoken English

4