Subject: Tech Support Candidate - karan sharma
From: karan sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Aug 2022 07:09:33 -0400

Tech Support
Test

Name

karan
sharma

E-mail

[email-masked]

Phone Number

(95997) 57625

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Hardware - Basic
Azure basics

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL

Customer service representative

2 September 2022

17000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

At first i will check if the website is down for
everyone or just for me If it is only for me then I'll make sure that my
internet connection is good and if it is fine then i will restart my device
because Many basic problems can be solved simply by restarting your
device.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

At First, you need to turn ON the Bluetooth of
your mobile phone and make sure the bluetooth speaker is ON as well  and then
on your mobile phone search for available devices, you'll see the Bluetooth
speaker name there and then you can connect to that speaker

What
according to you makes you a good candidate for customer service or technical
support job?

A candidate should be calm and patient throughout
the call and provide the best suitable resolution on the same call. Make sure we
are giving empathy statements over the call whenever necessary.

On a
scale of 1 - 5 please rate your fluency in spoken English

5