Subject: Trainer Candidate - Smriti Singh
From: Smriti Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Aug 2022 04:21:37 -0400

Tech Support
Test

Name

Smriti
Singh

E-mail

[email-masked]

Phone Number

(201009) 6370405560

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Panchsheel green 2

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Gradestack

Student support

Na

Previous
Employer 1

Tech mahindra

Subject matter expect

31st Dec 2021

Previous Employer 2

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

I am
having 2.5 years of experience as a Subject matter expert then I joined
gradestack as a student support.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Let me start with the 1st day as a subject matter expert, I
was the take care of 22 people and ask me to audit 200 chats and call in a day
and along with that assist them. I was quiet nervous but happy go play my
role.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service always helps the customer with proper and complete resolution
but great customer service always help with the proper resolution and always
provide an alternate to the customer and try to bring a change in the
organization wherever needed.

What according to you makes you a
good candidate for this position?

I was into a subject matter
expert role and we have all the qualities,we have to audit call chats and give
feedback,also give training to the entire team so that they can perform
effectively.

On a scale of 1 - 5 please rate your fluency in
spoken English

4