Subject: Trainer Candidate - Sanjeev Kumar
From: Sanjeev Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Aug 2022 03:26:39 -0400

Tech Support
Test

Name

Sanjeev
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9958940466

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Prayagraj

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

WNS

Associate Research

23/05/2022

22000

Previous Employer 2

Careers360

Consultant

31/01/2022

17000

If Selected, how much time do you need
to join?

I can join immediately

Please briefly
describe your work experience specifically in Quality?

In
careers360 I was responsible for publishing the certification courses after
doing the quality check and also handling the updation task which included
research and quality check.

In WNS I was part of the forecast team where I have to entry data after research
and then after generating the report I had to quality check report.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is providing the resolution
eventually and great customer service is providing the resolution immediately

What according to you makes you a good candidate for
this position?

I have experience in data quality check and
research

On a scale of 1 - 5 please rate your fluency in
spoken English

5