Subject: Trainer Candidate - Pratiksha Sharma
From: Pratiksha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Aug 2022 02:16:37 -0400

Tech Support
Test

Name

Pratiksha
Sharma

E-mail

[email-masked]

Phone Number

(91) 7011851795

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

South-west Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

Process associate

25600

Previous
Employer 1

PyramidITconsulting

Claim analyst

15july2021

18000

Previous Employer 2

IGTSOLUTIONS

Customer care
executive

29sept2020

15000

If Selected, how much
time do you need to join?

45days

Please briefly
describe your work experience specifically in Quality?

We need
to process the claims related to the social security and if the claim is meeting
our requirements then we’ll process those claims

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Effective Communication is the key to manage a project.
Communication should be clear in between Product Management, Development and QA
on what we are designing and what we are delivering

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is when you order something
and you get it as per the expectations. Great customer service is when it goes
beyond expectations.

What according to you makes you a
good candidate for this position?

Candidate should’ve a
confidence in her/his answers, should have a good communication skills and can
work under pressure.

On a scale of 1 - 5 please rate your
fluency in spoken English

4