Subject: Trainer Candidate - Kiran Singh
From: Kiran Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Aug 2022 02:01:02 -0400

Tech Support
Test

Name

Kiran
Singh

E-mail

[email-masked]

Phone Number

(110003) 09999889563

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Dhani loans and services

Quality Analyst

July

26564

Previous Employer 1

Teleperformance

Customer care
executive

June 2021

21000

Previous Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

I have 1
year experience in Quality Analyst profile, have a good knowledge of auditing
calls and email in banking process, good knowledge of excel, My KRA is  dip
check, morning briefing session, feedback session.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

One of my the person she have a good reputation in front of
his ops manager and TL .she is taking highest number of calls but while auditing
her call I have found agent disconnect calls.So I call her for the feedback but
she was telling that it was a Mike issue and I am not cutting this call. So on
next day again I observed that too many call are cut from her side so fetch her
all  calling data from the past one week . And Gave her a strong feedback in
front of her manager and TL. So number of calls is matter but Quality is the
tool that provide customer a good service."Should always work on your Quality
will improve your business and as well as it enhance customer"

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Working in your Quality will
always improve your service. So according to me Quality is the key that improve
your good and great customer service

What according to
you makes you a good candidate for this position?

I have a
very good knowledge in auditing.Also know how to improve the quality of an
organization. I have a good knowledge in excel and I am a good learner also, So
I think this position good for me.

On a scale of 1 - 5
please rate your fluency in spoken English

4