Subject: Trainer Candidate - Sahana Banerjee
From: Sahana Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Aug 2022 01:45:26 -0400

Tech Support
Test

Name

Sahana
Banerjee

E-mail

[email-masked]

Phone Number

(91) 8810438486

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida extension

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Tech

Senior associate Training

Na

36000

Previous
Employer 1

Wipro

System engineer

15th Apr'13

26000

Previous Employer 2

If Selected, how much time do you need
to join?

90 days

Please briefly
describe your work experience specifically in Quality?

Training,hiring,TNI/TNA,Training quality,refresher
training

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

While managing a team who were aggressive to me due to the
fact that they particularly wanted someone else there.With a trust that my
management skills were not at fault,I set to win the trust of individual one
after the other rather than the entire team all at once.Being firm and clear
still trying to win their trust, walking up to every individual,spending some
time with and within themhelped me to gather their confidence.Furthermore
utilisation of team outings and gathering helped me to gel up with them
easily.Though it was a bit time taking but it was worth it.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service is
meeting up to the expectation of the customers,a quick,easy and personalised
resolution provided to the customer.A great customer service is doing all the
above but in a different way with empathy,constant follow up until closure and
even follow up on both positive and negative feedback which is received, to
ensure that we consider customer service in all aspects of our
business

What according to you makes you a good candidate
for this position?

Amiable nature,being  empathetic and still able
to deal with difficult situation in a calm and composed but firm
way

On a scale of 1 - 5 please rate your fluency in
spoken English

5