Subject: Trainer Candidate - Radhika Mathur
From: Radhika Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 23:23:04 -0400

Tech Support
Test

Name

Radhika
Mathur

E-mail

[email-masked]

Phone Number

(121002) 7503919339

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 88, Faridabad

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Blinkit

Senior Executive

Currently working

29.4k

Previous Employer 1

Aegis

Operation executive

2nd November
2018

14k

Previous Employer 2

Icci

Executive

May 26
2017

10k

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

I have
done audits for both Inbound team and emails team, where I have done audits on
the basis of disposition, dsat audits, over all audits  to check  all
parameters are met or not. Putting Mark down on for not fulfilling the
parameters.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In Blinkit,  we were not addressing the partner tickets
concerns where should have guided the applicant  how to apply for partner and
sell related concerns. This was hampering our applicant base who where applying.
So one of the quality team  member guided to contact them and guide them how to
raise a request for partner ship. Then we start getting the csat and the partner
applicant  base also increases.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

According
to me there is no great and good customer service, there is only one way where
we can treat customers is to treat them equally and provide great customer
service. Great customer service is to go beyond the process and give the a
service where should know you and remember you.

What according to
you makes you a good candidate for this position?

I am
suitable for the position as I can good analysis to look after the quality
standard.  I am a quick learner where I can learn new things  and also share
the proper information. I am a person who look the detailing in things which
help to enhance my quality skills

On a scale of 1 - 5 please rate your fluency in
spoken English

4