Subject: Trainer Candidate - Mandakini Gaur
From: Mandakini Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 14:07:01 -0400

Tech Support
Test

Name

Mandakini
Gaur

E-mail

[email-masked]

Phone Number

(011) 08860708989

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

West delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Genpact

Domain trainer

Not resigned

25000

Previous Employer 1

NA

Previous
Employer 2

NA

If Selected, how much time do you need
to join?

3 months

Please briefly
describe your work experience specifically in Quality?

Currently
handling Quality team who is checking for 50 processors of Ops team of an
Insurance company. Having 3 years of experience in the same field.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation in your experience as
someone who is responsible to manage and bring improvements in quality of your
team

When I joined quality team, just in 2 months i realised about
the manual assignments to be done RCA of the errors which we are marking.

I have provided ideas in the same field and now we have QS assignment allocator
and RCA of the errors are done then and there.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Meeting the customers expectations can be noted as
great customer service with new fast techniques however at the same time
services can be good but not the best as improvements can be done through
various techniques and implementation of new customer oriented
methods.

What according to you makes you a good candidate
for this position?

Impartial and who can dig down into the problems
and finding the resolutions for any problem keeping lean measures into the
mind.

On a scale of 1 - 5 please rate your fluency in
spoken English

4