Subject: Trainer Candidate - Utkarsh Sharma
From: Utkarsh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 08:51:09 -0400

Tech Support
Test

Name

Utkarsh
Sharma

E-mail

[email-masked]

Phone Number

(+91) 9519729318

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

(Lucknow) Open to
relocate

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vantedge Search

Research Analyst

Previous Employer 1

Dr Reddys Foundation

Corporate
Trainer

31st April 2022

Previous
Employer 2

Mphasis

CSA(team lead)

If Selected, how much time do you need
to join?

30 Days

Please briefly
describe your work experience specifically in Quality?

I have
extensive work experience both in  Training and BPO, In my stint with DRF I was
working as a Soft skill/Corporate trainer.

I also possess experience in content creation as per the company's
needs.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I haven't really faced I situation in which I felt totally
lost however there was this once instance where I was out of my depth in soft
skills orientation when we organized a seminar for major IT companies, I was
tasked to give an orientation on Soft skills/life sciences but since the
audience which we were catering to prior to this was quite different so I was
initially a bit hesitant but then after working and researching about the
company's culture I was able to organize an excellent and informative
session.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

The
customer experience should be personalized as per the issue which they are
facing

we should always listen to customer's query and try to use our soft skills to
gain trust of our customer to help them in a much more effective and efficient
manner.

What according to you makes you a good candidate
for this position?

A people's person should be a perfect fit for
this position and the icing on the cake would be if that individual is someone
who enjoys teaching skills that can improve the culture of the
workplace.

On a scale of 1 - 5 please rate your fluency in
spoken English

5