Subject: Trainer Candidate - Anjali Kumari
From: Anjali Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 06:41:36 -0400

Tech Support
Test

Name

Anjali
Kumari

E-mail

[email-masked]

Phone Number

(122002) 9012677129

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurgaon

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Capline Services

Quality Analyst

Present

32,000

Previous Employer 1

NGBPS ltd

Business
Development Executive

August 2020

-

Previous Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

Reviewing
emails , monitoring calls , Preparing reports based on performance of team on
daily, weekly and monthly basis , arranging and conducting meetings with team
members, managers and upper management.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

When I started doing audits of the team the main issue was
with the reports we sent to the client which was earlier prepared manually that
some or other way carries errors and due to that we got replies from our client
on every second report as report is the most integral part so we were loosing a
lot of client’s at that time. So we had meeting with team and manager and
tried to find what is the issue which was causing such loss of our client than
we come come to know and after a lot of brain storming and ideas we come to the
conclusion that we will automate the report which has no manual interface but we
do practice the audit of the data and software that it works smoothly.

This has resulted less to no errors and our clients are also happy to have
access to the progress on the work they can see by just click of
button.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service is when customer come and purchase goods or services

Great customer service is when customer come again and again to you and purchase
the goods or services with at most loyalty and also encourages others to buy
from the company.

What according to you makes you a
good candidate for this position?

I believe I’m the person
who is always ready to Learn and make difference in whatever I do. I take
responsibility of my work and complete the task under assigned TAT. Also I have
been working in the same field which gives me edge to this work.

On a
scale of 1 - 5 please rate your fluency in spoken English

4