Subject: Trainer Candidate - Akash Chaudhary
From: Akash Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 06:19:46 -0400

Tech Support
Test

Name

Akash
Chaudhary

E-mail

[email-masked]

Phone Number

(+91) 7503400732

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Ramesh nagar West Delhi

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Swadeshi civil infrastructure
Pvt Ltd

Civil site engineer

March 2020

20000

Previous Employer 2

If Selected, how much time do you need
to join?

1 week

Please briefly
describe your work experience specifically in Quality?

I was the
head of my team and I use to check and procure all the products which came on
site I'm the one who orders the products and made a deal with
vendors.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

There this one time when we have to put spiderglazing on
superstructure and I'm the only one who is responsible for that so I contacted
few experts via LinkedIn then I understand like how to install that on our
superstructure then I made a deal with the vendors which our able to perform
those tasks so yeah that thing helped me in growing by making contacts in the
industry

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
coustomer service and great coustomer service means when the coustomer is very
much satisfied with your service and even ready to give you a feedback for your
service because now days nobody has a time for the feedback if any coustomer
willing to give you a feedback then that means you provided a great coustomer
service

What according to you makes you a good candidate
for this position?

According to me I'm the best for this position
because I know how human mindset works all they need is to hear that we are
helping them and we are their well-wishers and we feel very bad if any of our
coustomer suffer from some kind of a problem so I know how to handle
coustomers

On a scale of 1 - 5 please rate your fluency in
spoken English

5