Subject: Trainer Candidate - Amruta Patil
From: Amruta Patil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 05:06:00 -0400

Tech Support
Test

Name

Amruta
Patil

E-mail

[email-masked]

Phone Number

(411061) 7261948106

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Pune

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Nvidia

quality analyst

30

21000

Previous
Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

Quality
Analysis (QA), Nvidia corporation pune,  MAHARASHTRA

1)Managing data with accuracy and  provide good quality data to the
network.

2)Responsible for remotely managing quality data.

3)Finding query and report to the client for provide best network .

4)Responsible checking database.

5)Responsible to daily sync with team.

5)sending weekly and monthly report with 100% accuracy

6)sending feedback mail,

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

First take all point about team where my team performance is
good or not .If  team performance is not good then take sync with team and
communicate with them about there performance and where they have to improved.
Also asked about there project query and difficulties and solved there query.
and prepare sheet for daily and weekly improvement performance .

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

good customer service is only
that customer get only temporary solution for there query.

and great customer service is that where customer get end to end query resolved.

What according to you makes you a good candidate
for this position?

1)good knowledge about project.

2)customer query end to end resolved

On a scale of 1 - 5 please rate your fluency in
spoken English

3