Subject: Trainer Candidate - Garisha Jethi
From: Garisha Jethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 04:23:35 -0400

Tech Support
Test

Name

Garisha
Jethi

E-mail

[email-masked]

Phone Number

(91) 9654008480

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Saket

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amazon

Team Lead

10th Aug

44000

Previous
Employer 1

Pizza Express

Shift Manager

30 June 2020

36000

Previous Employer 2

TGI Friday’s

Food and
beverage server

2014

21000

If Selected, how much
time do you need to join?

1 week

Please briefly
describe your work experience specifically in Quality?

I have
always worked with team by leading, training and learning. I always analyse
company’s norms, and been analytical and solve problems, can work under
pressure. I have an eye for detailing and always trying to figure company’s
expectations and then lead towards the goal.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Working with a Italian Restaurant always concerned about the
quality of dough, temperature weight, started checklist to log every detail for
further any audit and food complaints. Also always been directly connected to
vendors for packages, expiration dates and boxes quality for online delivery
food services to serve right temperature food, tracked the customers
feedback’s on excel sheets, mailing any faults to senior managers as well as
to vendors to make everything and every one on same page.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service is giving
something what customer expects and great customer service is to go beyond the
customer expectations while following the norms and make sure that every
customer leave happy and regular.

What according to
you makes you a good candidate for this position?

I always
been a team member, believes in leading by example, a dig dipper, keen to learn
from everyone, I believe in improving every day, work with ethics and work like
it’s my company and my business. I have 9 years of experience in Hospitality
management and still working for more experience and learning.

On a
scale of 1 - 5 please rate your fluency in spoken English

5