Subject: Trainer Candidate - Yash Gupta
From: Yash Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 03:50:48 -0400

Tech Support
Test

Name

Yash
Gupta

E-mail

[email-masked]

Phone Number

(91) 7388003380

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 137 Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

Senior Process Associate

NA

25000

Previous
Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

60 days

Please briefly
describe your work experience specifically in Quality?

As a
Senior Process Associate, I basically audit chats, handle escalation and provide
coaching and feedback sessions to the team. To ensure the quality of work and
provide any improvement if needed.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service reps will get the problem
solved eventually. Great customer service reps will get it solved immediately,
doing everything they can to remedy the problem at hand. A great customer
service experience is when you provide the “extra mile” for the customer.
Providing what the customer needs but also going out of your way to do it. It
also to make the customer very happy that you took the call and resolved their
issue and make a very good impression not only for you but for the company that
you represent.

What according to you makes you a good candidate for
this position?

As in my current profile, I am already auditing
chats for the team. Keeping a check for quality control. Conducted quality
audits for the team and helped them with the corrective

measures if found any discrepancies. Supervised team of process associates to
enhance accountability, develop

professional skills and improve efficiency.Good customer service reps will get
the problem solved eventually.

On a scale of 1 - 5 please rate your
fluency in spoken English

4