Subject: Trainer Candidate - Sanju mathew Sanju
From: Sanju mathew Sanju <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 03:37:06 -0400

Tech Support
Test

Name

Sanju
mathew Sanju

E-mail

[email-masked]

Phone Number

(+91) 8373947478

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Punjab

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tata consultancy services

System engineer - Quality
analyst

9th June 2022

32700

Previous Employer 1

Milk infotech

Customer
service executive

12th march 2022

23400

Previous
Employer 2

Aegis pvt lt.

Sr. Customer executive

9th may 2018

18000

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in Quality?

Auditing
for request and incident team

Providing feedback

Maintaining Dsat and Root cause

Qc tools, Data analysis, Call calibrations,Csat

Voice, chats, email

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In the previous organizations i only handle the client named
'Cognizant'. The client given the deadline that till tommorow you have to audit
around 400 tickets following the quality as well. So i was alone handling that
client. So i made a team of around 5 people gave them required training for the
auditing and pick the easy tickets so everyone can do the tickets easily also
following the quality parameters provided by the client. So with this thing we
met the SLA also our Qulaity doesnt hampered.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service reps will get the problem
solved eventually. Great customer service reps will get it solved immediately,
doing everything they can to remedy the problem at hand.

What
according to you makes you a good candidate for this position?

My skill set is a perfect match for the job requirements. In
particular, my auditing skills, data analysis also, my contribution in previous
organizations wherein Quality was improved with several initiative

On a
scale of 1 - 5 please rate your fluency in spoken English

4