Subject: English Language Test - Abdul Awwal
From: Abdul Awwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 03:24:25 -0400

Foreign Language
Screening Test

Name

Abdul
Awwal    /  (91) 9628614932    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sometimes customer make a mistake in pincode so the pack will
reach other city as i faced also so courier person said to me please cancel the
order and correct the address.

if customer made a mistake a little so courier person say to customer please
talk to customer and look for solution.

after getting the policy we can handle easily

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

mostly the company give time to customer to
replace it the matter happend during this the company will take responsibility
otherwise it cant do.

but i dont think that any company return money to customers but replace

we have to see the Policy of the company and we can handle this matter very
easily.